This Privacy Policy explains what information we collect about you and why, what we do
Effective May 15th, 2018 (in preparation for the General Data Protection Regulation (GDPR), the new EU legislation that comes into force on 25th May 2018)
At Mithi, we care about the privacy of your data and are committed to protecting it. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information. Throughout this policy, when we write “Mithi” or “we” or “us,” we’re referring to Mithi Software Technologies pvt. Ltd., an India based corporation, and our subsidiaries and other affiliates. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and/or the Terms and Conditions for Users.
This Privacy Policy (“Policy”) is common for all our products (Mithi SkyConnect, Vaultastic, Ideolve, ClrStream) and is incorporated into the Terms of Service and License Agreement for all our products by a section called “Privacy Policy” and also by a link to this Privacy policy page on the individual web sites of all the products and applies to the information obtained by us through your use of our product’s Site, Software, and Services (“Information”) as described in this Policy.
When you interact with our Site, Software, and/or Services, we collect Information that, alone or in combination with other data, could be used to identify you (“Personal Data”). Some of the Information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).
When you sign up for or use our Services, you voluntarily give us certain Personal Data, including:
Your payment information, if you are a paying customer. This is required to complete a commercial transaction on the Site or for us to raise an invoice to your organization. We use this information to enable and fulfill your transaction. For online payments, you will provide your credit card number directly to our payment gateway partner’s site. The privacy policy of our payment gateway partner will apply to the information you provide on their website.
We collect this Information as you use the Site, Software, and/or Services:
Survey results. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Certain data about the devices you use to connect with our services and your use of the Site, Software, and/or Services are automatically logged in our systems, including:
Cookies. Data obtained from cookies are described in the “Does Mithi use cookies?” section and in our Cookie Policy.
We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:
As a rule, Mithi employees do not monitor or view your User Content stored in or transferred through our Site, Software, and/or Services, but it may be viewed if we believe the Terms of Service have been violated and confirmation is required, or if we need to do so to respond to your requests for user support. Finally, your Information may be viewed where necessary to protect the rights, property, or personal safety of Mithi and its users, or to comply with our legal obligations, such as responding to warrants, court orders, or other legal processes.
Here is how we handle specific types of data:
We only disclose Personal Data to third parties when:
We may disclose Non-Personal Data publicly and to third parties – for example, in public reports about word usage, to partners under agreement with us, or as part of progress reports we may provide to users.
Mithi does not share your Personal Data with third parties for the purpose of enabling them to deliver their advertisements to you.
No, Mithi does not sell or rent your Personal Data.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Cookies are small text files stored on your device and used by web browsers to deliver personalized content and remember logins and account settings. Mithi uses cookies and similar technologies, including tracking pixels and web beacons, to collect usage and analytic data that helps us provide our Site, Software, and/or Services to you, as well as to help deliver ads for relevant Mithi products and services to you when you visit certain pages on the Site and then visit certain third-party sites. Our products currently do not respond to Do Not Track requests.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, note that this may prevent you from taking full advantage of the application (in some cases it may not work at all).
From time to time, we may want to contact you with information about product announcements, software updates, and special offers. We also may want to contact you with information about products and services from our business partners. You may opt out of such communications at any time by clicking the “unsubscribe” link found within Mithi emails and changing your contact preferences. All Mithi account holders will continue to receive transactional messages related to our Services, even if you unsubscribe from promotional emails.
For EEA users: We only send marketing communications to users located in the EEA with your prior consent. Please see the section “For EEA users” below.
No, we do not share Personal Data or User Content except in the limited circumstances described in the “Does Mithi share my Information?” section of the Policy.
Information submitted to Mithi will be transferred to, processed, and stored in one of the AWS cloud regions depending on your choice of region during the onboarding. If you post or transfer any Information to or through our Site, Software, and/or Services, you are agreeing to such Information, including Personal Data and User Content, being hosted and accessed in the AWS region you chose during onboarding.
Mithi is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of Information you transmit to us, including Personal Data and User Content; accordingly, you acknowledge that you do so at your own risk.
We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology.
Once we receive your data, we protect it on our cloud platform using a combination of technical, physical, and logical security safeguards. The security of the data stored locally in any of our Software installed on your computing device requires that you make use of the security features of your device. We recommend that you take the appropriate steps to secure all computing devices that you use in connection with our Site, Software, and Services.
If Mithi learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site.
You can remove your Personal Data from our products at any time by sending us a request at our helpdesk. Please note that, for security reasons, the Mithi support team will validate your request by a call and then delete your account.
You can remove your Personal Data from Mithi’s products at any time by submitting a request as described above. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations.
If Mithi closes your account due to your violation of the Terms of Service, then you may contact Mithi to request deletion of your data. Mithi will evaluate such requests on a case by case basis, pursuant to our legal obligations.
You may choose to restrict the collection, use, disclosure or processing of your personal information in the following ways:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Mithi uses, processes, and stores Personal Data, including those listed in the “What Information does Mithi collect about me?” section, as necessary to perform our contract with you, and based on our legitimate interests in order to provide the Services. We rely on your consent to process Personal Data to send promotional emails and to place cookies on your devices. In some cases, Mithi may process Personal Data pursuant to legal obligation or to protect your vital interests or those of another person.
Individuals located in the European Economic Area (EEA) have certain rights in respect to their personal information, including the right to access, correct, or delete Personal Data we process through your use of the Site, Software, and/or Services. If you’re a user based in the EEA, you can:
If you have other questions or do not have a Mithi account, contact us by submitting a support ticket.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
As Mithi evolves, we may need to update this Policy to keep pace with changes in our Site, Software, and Services, our business, and laws applicable to us and you. We will, however, always maintain our commitment to respect your privacy. We will notify you of any material changes that impact your rights under this Policy by email (to your most recently provided email address) or post any other revisions to this Policy, along with their effective date, in an easy-to-find area of the Site, so we recommend that you periodically check back here to stay informed of any changes. Please note that your continued use of Mithi’s products after any change means that you agree with, and consent to be bound by, the new Policy. If you disagree with any changes in this Policy and do not wish your information to be subject to it, you will need to delete your Mithi account.
You may contact us with any questions relating to this Privacy Policy by submitting a help desk request here or by post mail.