Data workspace to collaborate on incident management and response
Higher cost & slower improvements
Complex and ineffective collaboration for managing incidents of breakdown and change results in poor responsiveness and higher costs.Â
74%
organizations attribute increase in downtime due to inefficient collaboration during incidents
56%
of teams reported difficulties in tracking the status of incidents due to poor tooling and lack of integrated systems.
39%
report bottlenecks in incident resolution,
due to poor decision-making frameworks
Only 38%
of companies use post incident reviews
to inform future incident management strategies effectively
What Ideolve does
Team collaboration improved visibility & response
Manage multiple team initiatives and tasks with ease
Digital workspace to manage ideas, notes, and projects efficiently.
Create workspaces to organise your teams and collaborate around an area of work.
Smart note management for ideas, tasks, and multimedia content
Organise your ideas information on a task or initiative in Notes within shared or Private Workspaces.
Team collaboration made simple with shared notes and real-time input
Share Notes and Collaborate with your team via comments and replies to converse and exchange information.
Organize notes efficiently with tags, folders, and categories.
Organise Notes using Private Tags and Shared Tags for Easy Recall
Search notes efficiently and retrieve information instantly
Use various views to locate and navigate to the relevant information across notes and workspaces
What Ideolve works with
Ideolve integrates with many SaaS platforms
Forms
Google Forms, WebForms
FreshDesk
Delight customers with timely, high-quality support with Ideolve integration for escalation management.
ZohoCRM
Brings presale and other groups into a customer engagement by creating a team collaboration request on Ideolve to accelerate closures.
Zapier
Add Ideolve’s creative process management power to your apps with Zapier integrations. Zero-code workflows with 100s of apps.
APIs
Use APIs to share data, trigger events, and respond to strobes between your apps and Ideolve to bring alive your collaborative workflow management.
Vaultastic
Ideolve’s Vaultastic connecter creates a case management tool within Vaultastic.
Key features
Shared data & collaboration workspace
Create a complete and coherent picture required to manage incidents effectively and efficiently.
Security
- DDOS protection, account lockout, password policies
- AES 256 bit encryption
- Compliance with industry regulations on security
- Privacy by design
- Data residency options
- Granular security controls at the organisation, workspace and note level
- Audit trials for entire note activity
System integration
Integrate with ADS
Application integration
Cross-platform integration via private connectors, APIs, Zapier, etc., for a wide range of applications such as email, ticketing, forms, and CRM.
Sharing
- Shared data workspaces.Â
- Users can create notes with attached documents
- Security controls include disable copy, disable download, disable export, disable sharing, etc
- Publish notes and securely share the URL.
Collaboration
Team collaboration via comments and replies to exchange information and ideas
- Mentions to draw attention of specific people
- Global hash tags to mark content pieces for easy retrieval
Cataloging & search
Organise and catalog notes and conversations using private and public tags for easy future reference.Â
- Powerful combinational search using tags, people, and keywords.
- Search within attachments
Build responsiveness. Accelerate improvements.
Improved visibility on incidents | Efficient collaboration on incidents | Accelerate learning
Delight customers with faster incident resolution
Easily escalate and improve visibility of unresolved incidents.
Improve team productivity
Efficiently collaborate and share information with shared data workspace.
Accelerate learning
The knowledge base made via team conversation in Ideolve acts as future references for improvements.
Overcome key challenges
Overcome key challenges in managing data across the complete data lifecycle.
Faster resolutions & response
With your whole crew on the same page in Ideolve, team responses are quicker and more effective.
Efficient communication
Information can be easily shared across groups enabling cross-functional team collaboration.
Uncluttered mailboxes
With collaboration on incident management moving to Ideolve, there is a sharp drop in internal email messages. Reducing mailbox clutter and distractions.
Documentation and categorization
In Ideolve, it is easy to tag pieces of information for classification and organization for easy future reference.
Faster learning
Ideolve helps in the co-development of solutions enabling learning at a faster pace.
Continuous improvement
Easily and securely migrate data from legacy systems to modern platforms to handle modern data management need.
Reduced risk and cost. Improved productivity.
Lower cost. Higher performance and adaptability.
Designed for incident and tasks based collaboration
Lower TCO over human driven processes for migration.
Cost savings
Save on downtime costs and impact with faster incident resolution.Â
Zero maintenance
Auto provisioning, auto scale and auto monitoringÂ
In-built redundancy
In-built redundancy for reliability and performance
Cross platform and extendable
The number of connectors provided by Ideolve is continuously growing and customisable to meet special needs.Â
No lock-in
Built on open standards and protocolsÂ
Why Ideolve
Easy integration. Efficient collaboration.
Use shared data workspace to efficiently collaborate on incident management.
Shared workspaces with role based access.
Information collection and upload using open protocols and standards and published APIs and connectors.
Capture/upload information related to incidents in notes.
Escalate/share note with team to initiate collaboration.
Collaborate to resolve incidents via exchanging information and ideas on the note.
Tag notes to catalog the incidents and remedies for easy reuse and reference for improvement initiatives.
Use powerful discovery and search to discover reference information for managing incidents.
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