Provide technical support to customers through email, helpdesk and other support channels.
Understand, analyse and troubleshoot customer-reported technical issues.
Troubleshoot issues related to email delivery, mail flow, authentication, configuration, migration, archiving, storage and integrations.
Assist customers with product setup, configuration and troubleshooting.
Support email environments and integrations involving Microsoft 365, Google Workspace, Microsoft Exchange, Zoho Mail, SMTP and IMAP.
Troubleshoot email routing, delivery, quarantine, spam protection and mail tracing issues.
Assist with data migration involving PST, MBOX, EML and MAILDIR files and supported mail platforms.
Troubleshoot cloud storage and data-related configurations involving AWS S3, Azure Blob Storage and Google, Cloud Storage.
Analyse error messages, logs and configuration details to identify the root cause of issues.
Reproduce issues wherever required and provide complete technical information when escalating to internal teams.
Maintain accurate records of troubleshooting steps, resolutions and customer interactions.
Follow up on unresolved issues and ensure timely closure of support tickets.
Continuously develop product knowledge and use Mithi's product documentation to resolve customer issues effectively
