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| Objectives |
Objectives of providing the complete life-cycle support is to help customers:
- Make a choice of the solution that best suits their needs.
- Optimize the cost and performance
- Minimize the risks associated with downtime
- Minimize the complexity of designing, deploying, maintaining, & managing the messaging infrastructure
- Track and resolve problems and enquires quickly
- Help with the day to day management of the messaging service
- Provide support for the upgrade and renewal of the system.
- Provide service back-up to ensure high availability at low cost during planned and unplanned downtime.
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| Services |
Services covered under the life cycle support plan include:
- Consulting & Design services:
- Mithi can consult on the following aspects of an email solution design.
- Building an email network - Choice of technology & platform.
- Choice of application features for greater efficiency and benefits.
- Connectivity required for the central and remote sites if any.
- Capex decision input - how to build an email network at low costs and as per requirement/budget.
- Integration with the existing setup/networks/applications Phased introduction and migration of users (network-diagram).
- Minimizing disruptions to the email network for high reliability - creating redundancy,setting up high availability clusters etc.
- Consolidation of the Email set-up retiring servers, combining server functionalities,reusing resources.
- High performance setup - Load balancing and performance tuning.
- Migration approach with plan for hardware and user data to minimizing disruptions in usage.
- Implementation services:
Mithi can deploy its engineers or support in a remote execution of the email solution in the following areas:
- Setting up a complete email network.
- Migration tools to move mail data, user data etc.to new hardware/platform affords ease in change/upgrade of hardware/software.
- Integrating email with other applications.
- Performance optimization of the email set-up.
- Implementation of a clustered setup with high availability.
- Implementation of a load balanced setup with multiple servers each having a different module/service.
- Customer Education and Services:
- Mithi educates its customers via a dense continuously updated knowledge base which captures the working of the solution, deployment of the solution, best practices around the solution, troubleshooting issues with the solution, etc.
- Mithi also runs regular free training programs for its customers and partners to help them maintain and use the system more effectively.
- In addition Mithi sends regular alerts on the best practices new methods of usage,new discoveries etc to customers.
- Maintenance services:
This is the post deployment ongoing support which is provided by our customer care team. Read More about it here.
- Renewal services:
During the subscription period, customers are provided regular updates/upgrades to keep the software up to date.Mithi releases an updated version regularly,which includes defects fixed,improvements,and new features.
- Hosted Services:
Mithi provides email hosting, mail parking and clean mail services to its customers from an ISP data center.Read More about it here.
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