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| Email |
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| Module |
Description |
| POP Access |
- Mithi Connect Server integrates a POP server which allows users to download their mail from the server to the desktop using POP email clients such as Thunderbird, MS Outlook and Outlook Express.
- The POP protocol is a lightweight protocol allowing a larger number of users to be hosted on a single server.
- Connect Server can also be configured for secure POP access.
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| IMAP Access |
- IMAP is an alternate way to access mailboxes on the server. When desktop clients are configured with the IMAP protocol, the mails remain on the server and can be accessed from desktop or browser based email clients.
- IMAP protocol can be used to access Mail from several different folders on the server.
- Most of the clients support caching allowing offline access of the email messages
- Connect Server can also be configured for secure IMAP access.
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| Web/Browser based mail access |
- Web access can help you get down the license and management costs, as the license for the desktop clients and the costs of configuring and maintaining the same on every user’s desktops are eliminated.
- Mithi Connect Server bundles a web client Baya which also provides an integrated view of all the applications bundled with Mithi Connect Server.
- For mail access the web client uses the IMAP protocol to access the mail on the server.
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| Aliases |
- Single mail boxes can be accessed from more than one email ids called aliases.
- Users can receive mail on any of the aliases
- Users can login to their mailboxes using any of the aliases (This is especially useful when renaming users)
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| Forward to alternate email id |
- If allowed, users can configure the server to forward mail to alternate email ids. This can be useful in case the user has more than one email ids in use.
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| Forward to alternate host |
- If allowed, users can configure the server to forward mail to alternate email ids. This can be useful in case the user has more than one email ids in use.
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| Duplicate mail control |
- The duplicate mail control property can check and eliminate duplicate mail coming to users.
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| Mail filters |
- Based on matched conditions, server based mail filters allow incoming mail to be
Moved to different folders
Copied to different folders
Forwarded to other email ids
Forwarded as SMS
Etc.
- These filters are applicable whether the user uses desktop or web mail clients
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| Quota |
- Quota allows the administrators to control the amount of space used on the server by individual users
- The quota can be different for individual users
- Users gets quota alerts indicating the amount of space used up
- On quota overflow, either sending or receiving can be blocked to trigger an urgent clean-up of the space allocated on the server (recommended block sending)
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| Vacation Reply |
- Users can set vacation replies
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| Signatures |
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| Mail footers |
- Mail can have footers
- Footers can be configured for all messages sent internally (to the same domain) / all external mails or for all mails
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| Mailing groups |
- Administrators can any number of create mailing groups for a domain.
- Mails can be sent to mailing group ids and are automatically delivered to all the members of the mailing groups
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| Security |
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| Module |
Description |
| Firewall |
- Mithi Connect Server has a built-in firewall which is preconfigured for maximal security, allowing traffic only from the ports required for mailing
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| Authentication |
- All of the applications of Mithi Connect Server have authenticated access and the users have to provide user name (in the form of the email id) and password.
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| Channel security using SSL |
- The secure protocols (POP3S, IMAPS, SMTP over TLS, HTTPS etc.), ensure that packets are not sniffed during transmission.
- Administrators can choose to allow both secure / unsecured protocols or enforce only secure access
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| Anti virus support |
- Built-in anti-virus controls ensures that all SMTP traffic flowing through the servers (that is the mail sent and received using the server) is checked for virus.
- Infected mail are quarantined on the server
- The virus signatures are automatically updated
- For any domain, all the quarantined mail can be viewed by the administrator of the domain
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Anti spam support
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- Mithi Connect Server incorporates reputation and content based technologies to control spam on incoming channels, giving more than 99% spam detection accuracy.
- Reputation based technologies used are greylist, RBL, blacklists & white lists
- The content based technologies are implemented using Spam Assassin, which scans the contents of the mail for objectionable words etc and filters the mail to a spam folder.
- The spam management features based on the spam reports help users manage their blacklists, white list and also minimize the problems related to false positives (mail wrongly marked as spam)
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| Mail policy |
- Mail policies are used to control mail flow to and from the users / groups and domains. These make the system more secure as they guard against misuse of the system
For example, one policy could be to disallow outgoing mail to gmail or disallow outgoing mail which have attachment.
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| Authorization |
- Not all users may be authorized to use all applications.
- For example, you might want to restrict the access to the SMS service to few users.
- Applications such as the domain administration and server administration are also not accessible to all users.
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| Spoofing control |
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| Access Control |
- Access to mail boxes can be restricted for access from the office network only.
- For example, you might want certain users to be able to access their mailboxes using any access method (POP, IMAP, HTTP) from anywhere. For others you might not want to allow them POP, IMAP access from anywhere etc.
- These configurations are done using access control.
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| Password policies |
- Password policies such as password expiry, password complexity and password length can be used to prevent unauthorised access to mail boxes
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| Secure logout from web client |
- Session time out and auto cleaning of web mail pages on logout ensure that multiple users using a shared PC cannot access each others mail boxes
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| Role based administration |
- Only authorized administrators can access the consoles used to manage and configure the servers and domains.
- The pre-defined roles for server administrations areas follows
-Server manager : One who manages the services and resources on the server
-Domain managers : usually, there is one domain manager per domain, who manages the domain parameters such as users / groups / mail policies etc.
- Additional roles restricting the operations can be defined.
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| Activity trace and logging |
- The server maintains a trace of all the transactions and configurations
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| Archival |
- Mails can be archived in a searchable format for for compliance with legal and regulatory requirements.
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| PKI |
- Mail transaction between users can be encrypted and signed using PKI
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| SMS View Demo |
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| Module |
Description |
| Send SMS messages from your email account |
- Send SMS messages using the web mail or desktop email software
- The content of the SMS can include subject, mail body, sender mobile number and sender email address
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| Receive SMS alerts for important email messages |
- Configure filters to receive SMS alerts for important mail
- The content of the SMS can include subject, mail body
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| Send email using SMS |
- Send email messages using SMS
- SMS gateway configured on Mithi Connect Server routes messages to mail boxes intended recipients.
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| Integration with the address book for automatic lookup of mobile numbers |
- The mobile number of a recipient is automatically selected from the address book
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| SMS archival |
- A single message store, ensures that communication via SMS or email are archived in a single location and easily searchable
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| Calendar View Demo |
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| Module |
Description |
| Personal Calendars |
- Provides a web client for personal and group calendaring including scheduling.
- Using CalDAV desktop clients (such as Thunderbird with Lightning plugin, users can see a fully synchronized view of their personal and subscribed events between their desktop and the web client.
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| Calendar sharing |
- Full CalDAV access control is available allowing the sharing of calendars and calendar entities based on authentication status and identity.
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| Event Calendars |
- Users may subscribe to calendars to which they have access
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| Calendar access from web client |
- Single sign on for access to the calendar using Baya (the web client)
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| Calendar access from desktop client support CalDAV |
- Mithi Connect Server integrates a CalDAV server and can be used with any CalDAV capable client such as Mozilla Lightning, Apple's iCal, Evolution, and others.
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| Schedule meetings etc. |
- Scheduling - Store and manage events, appointments, tasks and meetings. Support for scheduling of meetings including invitations and their response is available.
- Free/Busy is supported and the busy time is displayed as attendee lists are built.
- Access control allows users to determine who may attempt to schedule meetings with them.
- Automatic responses to meeting requests are an option which can be used to enable simple resource scheduling by, for example, 'inviting' a resource to a meeting.
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| Address Book View Screen Shots |
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| Module |
Description |
| Personal address books |
- The webmail client in Baya provides users a personal address books that they can maintain on the server.
- This address book is accessible from the webmail client or the desktop mail client (using the LDAP interface or Desktop Address Book (DAB) ad-on)
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| Corporate Directory with details of all users on the hosted domain |
- Users can see the details of all users and groups in their domain.
- This address book is accessible from the web client Baya or from desktop email clients
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| Global Address book |
- The administrators of a domain can maintain a list of shared contacts which should be accessible to all users of the domain.
- This address book is accessible from the web client of from desktop email clients
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| Share address books between hosted domains |
- The administrator can configure the GAB to show addresses of the other domains hosted on the server
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| View address books from external LDAP directories |
- The server can be configured to sync contacts from external directories into the Global Address books
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| Access to all address books via the web client |
- All address books are visible in the web client Baya. The addresses can be accessed for email, SMS and calendar.
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| Access to Personal Address Book, Global Address book and corporate directory via LDAP interface of desktop email clients |
- The address book can be accessed from desktop clients using the LDAP interface.
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| Offline access to Global Address book and corporate directory (Outlook / Outlook Express) |
- Mithi Connect Server has developed a address book add-on connector for Outlook,Outlook Express and other popular desktop mail clients. It performs the task of downloading addresses from the Corporate Directory and the Global Address Book and makes it available in a format native to Outlook, Outlook Express.
- The main advantage of this feature is that it enables users to maintain an up to date address book on the server which is automatically is synchronised with the address book on the desktop.
- It also enables offline access to the address book.
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| Knowledge Discovery View Demo |
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| Module |
Description |
| Quick search through individual mail boxes on the server |
- The mail store is an important source of information and knowledge. The knowledge discovery feature can help quickly locate relevant messages from the mail store. Using a combination of keywords and/or other mail attributes like recipient id, date etc.
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| Search across live and archive message stores |
- Both the live mail store and the archive mail store on the server can be searched using this feature
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| Quick drill down |
- Automatically generated list of Related keywords and key mail attributes such dates, attachments, senders, etc. makes it easy to drill down further to narrow the search by incrementally adding to the search criteria.
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| Chat and Instant Messaging View Screen Shots |
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| Module |
Description |
| Access via desktop clients |
- Any popular IM/Chat programs supporting the Jabber protocol (such as Gaim, Exodus, Pidgin etc. can be configured as a chat client.
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| Presence indication |
- The chat clients give presence information indicating who amongst the list of chat buddies are online at the moment
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| Group chat and chat rooms |
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| Archival |
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| Module |
Description |
| Mail archive |
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| Quick Search through archives |
- The archive store is indexed to enable quick retrieval of mail messages
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| Compression |
- Mail store is compressed before archival to save on storage space
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| Encryption |
- Mails can be achieved in an encrypt form to prevent unauthorised access.
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| Retrieve individual mail |
- Selected messages can be downloaded to the desktop.
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| Baya The collaboration station |
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| Module |
Description |
| Access the Email, SMS, Calendar, Directory and Address book applications |
- The Baya collaboration station enables the use of multiple channels such as email, chat, SMS, shared calendar etc. to enhance communication and collaboration amongst members of an organization.
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| Single sign on for access to all applications |
- Single sign on to access all the applications
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| Access via any browser e.g. Internet Explorer, Firefox, etc |
- Support for all the popular browsers
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| Secure browsing, application and session management |
- Support for https
- Secure logout etc.
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| Simple, high performance, interface |
- Simple functional interface tuned for quick response.
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| Navigation pane for all applications to support information browsing and discovery. |
- The system has been designed for easy navigation amongst different forms of collaboration.
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| Customization support to maintain corporate branding |
- Features to customize colour schemes, logos, labels etc. is provided
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| Directory |
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| Module |
Description |
| Integrated LDAP directory server |
- An integrated LDAP directory holds the domain, user, group and contact information.
- External applications can also use the information contained in this LDAP Directory for authentication
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| External directory integration |
- The LDAP Directory can be replaced by or integrated with an external directory servers such as ADS for authentication to enable a tighter integration with the rest of the IT infrastructure
- User properties and data from external directories are automatically synchronised with the internal directory.
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| Administration |
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| Module |
Description |
| OS support |
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| Easy installation |
- The Mithi Connect Server integrates and provides installation and management interface for over 60 open source components that form part of the Connect Server collaboration solution.
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| Server administration console |
- The server parameters like resources / services / backups etc can be configured and managed using both a command line and a graphical interface.
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| Domain administration console |
- Command line and graphical interface is also available for domain parameters like users, groups, user properties etc. .
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| Availability |
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| Module |
Description |
Backup
Automatic remote backups for mailstore and system data. |
- Automatic backups can be scheduled for both system data and mail store
- Backups can be done on a remote Store/ Server/ USB drives etc.
- Administrators can schedule up-to 6 automatic backups, each backup containing different data and different storage devices.
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High availability setup
Setup an MCS in Active-Passive mode for high availability |
- Hot standby server can be configured for the mail server to ensure minimum downtime in case of a primary server failure. The system and mail store data on the Hot Standby server is automatically synchronised with the primary server.
- Connect Server can be for Auto failover to allow for automatic switching to a secondary server in case of a primary server failure.
- Real time synchronisation of mail store and the system data ensures that there is no loss of data in case of a switch over to the secondary server.
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| Load balanced setup |
- A cluster of MCS servers can be set-up in an Active-Active mode for scalability, high availability and minimal performance degradation during peak loads
- Load balanced set-up also ensure that there is zero downtime in case of any component failure
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| Solution Configuration Options |
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| Module |
Description |
| Mail gateway to an ISP server |
- MCS uses Fetchmail to download mail from an ISP server using POP protocol. This allows Connect Server to be deployed as a mail gateway server for the local network.
- Connect Server can also be configured to accept mail from an ISP who can PUSH mail using SMTP tunnelling.
- When configured as a mail gateway Connect Server can also serve as the mail server for the local network.
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| Internet email gateway (Relay Server) |
- The in-built email security framework comprising of firewall, anti-spam, mail policies and antivirus features allows Mithi Connect Server to be deployed as a secure Internet email gateway for your domain.
- As an Internet mail gateway, it can receive and deliver mail from and to external domains.
- Incoming mails are cleaned of unwanted messages and passed onto the mail server.
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| Internet mail server |
- For certain domains, a single server acts as an Internet mail gateway(relay server) and also hosts the mailboxes for the users. Commonly referred to as the Internet mail server. The mail boxes on this server can be accessed via the web mail or desktop mail clients
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| Branch server |
- Mithi Connect Server can be deployed to host mail boxes for a remote office or branch.
- The branch sever then acts as the mail gateway connecting to the central mail server to when exchanging mail with the external network, while it functions as the mail server for the local network at the branch. The users at the branch access their mail boxes over the LAN and internal communication is also restricted to the LAN saving precious bandwidth.
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| Mail archival server |
- The mail archival module integrated with Mithi Connect Server allows it to be deployed as a standalone mail archival.
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| Enterprise replication between MCS servers |
- Mithi Connect Server can also be used to implement a distributed setup, in which a central servers communicate acts as a email hub to which several remote/branch servers may be connected.
- The replication engine of Mithi Connect Server enables central administration of the domains and ensures that data is synchronised across all the servers in the network.
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| Enterprise Integration Integration with enterprise applications such as directory servers, ERP servers etc |
- Mithi Connect Server can be easily integrated with other enterprise elements of the enterprise IT infrastructure such as
-Security devices
-Directory servers
-Application servers such as CRM, ERP and HRMS etc.
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| Co-existence with proprietary email solutions such as MS-Exchange / Lotus Domino |
- Connect Server can be deployed to co-exists with proprietary email solutions such as MS-Exchange, Lotus Notes etc.
In such a set-up, although the mailboxes of a single mailing domain may be distributed amongst different servers, the entire address book is available to users across both the systems
-The mail routing between the different systems is automatic
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| Support Services |
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| Module |
Description |
| Access to the knowledge base |
- All subscribers of Mithi Connect Server get access to a comprehensive knowledge base on Mithi Connect Server
- The knowledge base is up-to-date (upgraded daily)
- Information regarding Installation, Upgradations, Configuration, Trouble shooting, Applications and Integration is provided.
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| Maintenance and deployment support policy from Mithi |
- Subscribers to Mithi Connect Server can choose from various support options.
- The basic infrastructure for communicating with the Mithi Customer Care team is via a online ticketing system.
- Other modes of communication are Telephone, chat and Email
- Mithi team also conducts FREE training for the subscribers at it’s Pune office.
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